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Terms of Service

Voice Transcription Services — Dya Voice

Last updated: December 17, 2025

Dya Voice (the "Service") is operated by Blue Lantern Sàrl (same legal entity and contact details as indicated on your current Terms page). These Terms of Service ("Terms") govern the use of the Service by business clients ("Client", "you") and their authorized users ("Users").

By creating an account, using or paying for the Service, you accept these Terms.

Dya reserves the right to modify these Terms at any time. Updated Terms take effect upon publication on the Site. Dya will make reasonable efforts to notify Clients by email.

1. Services

Dya provides B2B SaaS services via the Internet in the field of voice recording, transcription and optional AI-assisted outputs (e.g., summaries, structured notes) (collectively, the "Services").

The Services may include, depending on your plan and configuration:

  • A web and/or mobile interface for recording or uploading audio files
  • Automated transcriptions ("Transcriptions")
  • Optional AI-generated summaries, formatting or structured notes ("AI Outputs")
  • Hosting of Client content and outputs (Data Hosting)
  • Support services
  • Any other service agreed between the parties

2. Access and Usage Rights

During the term of this agreement, Dya grants the Client a non-exclusive, non-transferable right to use the Service for its internal business purposes, subject to these Terms and payment of applicable fees.

Dya may update or improve the Service over time. Current features are described on the Site and/or in the Service.

The Client is not authorized to:

  • Reproduce, modify, decompile, reverse engineer or attempt to derive the source code of the Service (except to the extent permitted by mandatory law)
  • Resell, rent, sublicense or make the Service available to third parties outside the Client's organization
  • Use the Service to create a competing product or service

3. Data Hosting and Client Content

3.1 Swiss Hosting (Storage)

Dya provides storage space on servers located in Switzerland to store Client content (e.g., audio) and Service outputs (e.g., transcriptions).

3.2 Client Responsibilities

The Client agrees not to store or process via the Service any content whose provision or use would violate applicable law, third-party rights or professional obligations.

3.3 Security Measures

Dya takes appropriate technical and organizational measures, to the extent technically possible, to:

  • Protect Client content against accidental loss
  • Prevent unauthorized access
  • Ensure encrypted communications

3.4 Data Export

During the contractual period, the Client may request export/delivery of all or part of their data to the extent available via the Service. Dya has no obligation to provide software necessary to use such exported data.

3.5 Deletion and Retention

  • By default, Client content and outputs are retained as long as the Client maintains an active account, unless deleted earlier by the Client.
  • The Client may delete data within the Service. Deletion may take time to propagate through backups and technical systems, but Dya will make reasonable efforts to complete deletion within a reasonable timeframe.

3.6 After Termination

After termination, the Client remains entitled for one month to request delivery of their data. Dya is not required to retain Client data beyond this period.

4. Subprocessors and Cross-border Processing

  • To provide transcription and AI Outputs, Dya may use OpenAI as a subprocessor.
  • This may involve transmission of Client content (e.g., audio and/or text) to OpenAI's systems for processing. While your account data storage is in Switzerland, this processing may involve cross-border access or transfer depending on the subprocessor's configuration.
  • Dya will implement appropriate safeguards for cross-border communications when required by Swiss data protection law (e.g., recognized standard contractual clauses) and will maintain an up-to-date list of subprocessors in its Privacy Policy and/or documentation.
  • No training by default (OpenAI): OpenAI states that, by default, API customer content is not used to train models unless the customer explicitly consents.
  • OpenAI retention (abuse monitoring): OpenAI documents that abuse monitoring logs may be retained for up to 30 days by default, unless otherwise required by law.
  • If the Client requires a specific subprocessor configuration (e.g., "zero data retention" or data residency constraints), this must be agreed separately in writing and may affect pricing or availability.

5. Support and Customer Service

  • Dya will respond to Client requests regarding the Service as quickly as possible after receipt, every day from 8:00 AM to 8:00 PM (7 days a week).
  • Support is provided on a best-effort basis. Unless explicitly agreed in writing, no SLA or guaranteed response time applies.

6. Availability, Maintenance and Interruptions

  • Adaptations, modifications and maintenance operations may cause temporary interruptions or degradations if technically necessary.
  • Monitoring of core functions is performed regularly. Maintenance is generally performed during business hours published on the Site.
  • No compensation: Service credits, refunds or compensation for unavailability/interruption are excluded unless mandatory law requires otherwise.

7. Client Obligations

7.1 General Responsibilities

The Client is responsible for:

  • Managing Users and access credentials
  • Ensuring only authorized Users access the Service
  • Maintaining adequate endpoint security (devices, browsers, antivirus where applicable)
  • Entering and maintaining accurate information required for Service use

7.2 Consent and Legal Basis

The Client is solely responsible for ensuring they have a valid legal basis and all required consents to record, upload and process audio — particularly when recordings contain personal data or sensitive data (including health data). This includes ensuring patients/clients have given informed consent when required.

7.3 Security Notifications

The Client will immediately notify Dya of any suspected security breach or unauthorized access.

8. Accuracy, No Professional Advice and Client Responsibility

The Service may produce Transcriptions and AI Outputs containing errors, omissions or incorrect interpretations.

Transcriptions and AI Outputs are assistance tools only and must be reviewed and validated by the Client before being:

  • Used, shared or stored in patient records
  • Used for clinical, legal, billing or operational decisions
  • Communicated to third parties

Dya does not provide medical, legal, accounting or other professional advice via the Service. The Client remains fully responsible for:

  • The accuracy and completeness of any records created using the Service
  • Compliance with all professional obligations and regulations applicable to the Client

9. Pricing, Free Minutes and Billing

9.1 Fees

The Client agrees to pay Dya fees per minute of usage (and any other fees displayed on the Site or in the Service), excluding applicable VAT.

9.2 Free Allocation

Each eligible Client account may receive 60 free minutes (or equivalent credit) as a promotional allocation. Free minutes:

  • Have no monetary value
  • May be subject to anti-abuse limits
  • May be modified or removed for future accounts at Dya's discretion (without affecting already granted allocations except upon abuse detection)

9.3 Payment Processing

Payments are processed automatically via Stripe according to billing settings displayed in the Service (e.g., monthly invoice, usage-based billing or prepaid credits, as applicable).

9.4 Price Changes

Dya may adjust prices and service content by written notification (email is sufficient). If the Client does not accept the new prices, they may terminate the contract effective at the end of the current billing period (or as otherwise indicated in the notification).

10. Warranty / Liability

Dya will provide the Service with reasonable care in accordance with these Terms.

The Client agrees to indemnify Dya from third-party claims arising from:

  • Content uploaded by the Client
  • Unlawful recordings or missing consents
  • The Client's use of Transcriptions/AI Outputs without adequate review

Dya may suspend access immediately upon reasonable suspicion that usage is unlawful or violates third-party rights, and will inform the Client of the reason.

To the maximum extent permitted by law, Dya excludes all liability for:

  • Indirect or consequential damages
  • Loss of profit, revenue, business, reputation or opportunities
  • Loss of data (particularly when caused by Client actions or third-party systems)
  • Damages resulting directly or indirectly from use of the Service, including reliance on Transcriptions or AI Outputs

This limitation applies even in cases of negligence, to the extent permitted by applicable law.

11. Intellectual Property Rights

All intellectual property rights related to the Service, Site, software, models/configurations and documentation remain the property of Dya or its licensors.

Client Content Ownership: The Client retains ownership of their audio files, Transcriptions and outputs created from their content. Dya receives only the limited rights necessary to process this content to provide the Service.

12. Data Protection and Confidentiality

  • Dya commits to keeping confidential all information it becomes aware of under this agreement, including medical, commercial or business secrets, and not to disclose such information to unauthorized third parties.
  • Dya employees who may process data are subject to confidentiality obligations.
  • Dya may record and analyze usage data for operational purposes. Where possible, Dya will use anonymized or aggregated data.

13. References (Opt-In)

Dya may publicly cite the Client as a reference only with the Client's explicit consent (e.g., checkbox or written confirmation). If the Client consents, they may withdraw consent at any time, and Dya will cease future use within a reasonable timeframe.

14. Term / Termination

  • The contractual relationship begins with Client registration/enrollment or upon written order confirmation.
  • The Client may terminate according to the cancellation method indicated in the Service (e.g., effective at the end of the billing period).
  • Immediate termination for cause remains reserved (including non-payment after reminder and formal notice, insolvency or material breach).

15. Communications

  • Communications must be made in writing to the addresses indicated during registration or on the Site. Email satisfies the written form requirement unless mandatory law requires a stricter form.
  • The parties must notify each other without delay of any change of address.

Blue Lantern Sàrl

Email: contact@dyahq.com

16. Final Provisions

  • If certain clauses are invalid, the other provisions remain in force. Invalid provisions will be replaced by valid provisions that best achieve the intended economic purpose.
  • Assignment or transfer of the contract requires prior written agreement, except that Dya may transfer the contract within its group.

17. Jurisdiction and Applicable Law

  • Swiss law applies.
  • Geneva is the exclusive venue for any dispute arising from or in connection with these Terms.